Everything is better with a slice of Pizza!

Enteractive Retention Customer Support Casino Calzone

 

What do pizza and casinos have in common? In reality, nothing at all. However, combine a Swedish pizza chef passionate about iGaming, with the Maltese gaming firm Fast-Track and you’ve cooked up a mouth-watering online casino – Casino Calzone.

The humorous yet entertaining site is designed to mimic a typical Italian pizzeria, where game bonuses are as delicious as your favourite calzone. All players are greeted by the friendly pizzaiolio Big Cal, who adds a personal touch to the site through his typical Italian personality that is shown through his first person blog.

Sticking to a tasty theme, Casino Calzone is affiliated with actual pizzerias around Sweden. As a welcome bonus, players have the option to start their Casino Calzone dining experience, by redeeming a match bonus in the form of a pizza voucher.

This plate full of goodness has been garnished with industry leading player support powered by Enteractive since December 2016. Through a fully-fledged FAQs section and 24hour live chat support, all players are guided through any queries they might have.

Approaching the one-year mark of collaborating with Enteractive, Casino Calzone has shown a dramatic increase of players which pushed the amount of support needed. On average, Enteractive has ensured that within 44seconds of a support ticket being drawn, 88% of those queries are resolved on first contact.

Each support advisor spends an average of 10 minutes when in contact with a player to ensure they are given the importance and attention they need. Subsequently, this personalised and friendly method further enhances the relationship a player has with the brand through reliability and approachability.

If visiting this uniquely tasty casino has made your stomach grumble, check out Casino Calzone’s stand at this year’s SIGMA event. They will be representing themselves in the best way they know how, through their very own Casino Calzone Pizzeria. Grab a delicious slice of pizza, and learn about what they can offer you.

For more information on Enteractive’s Player Support contact Andrew Foster at andrew.foster@enteractive.se

Enteractive Retention Customer Support Casino Calzone

About
Enteractive is a leading provider of player retention solutions for the iGaming industry. Co-founded in 2008 by CEO
Mikael Hansson, the company’s Player Reactivation Services help operators return churned players back to action, while its Player Support Offering makes sure active players stay on board. Enteractive received its Responsible Gaming accreditation from the Global Gaming Guidance Group and is committed to supporting and augmenting the responsible gaming policies of its operator clients. This includes promoting the awareness of problem gambling, as well as improving prevention, intervention, and treatment. Their clients within betting and gaming include leading names such as Betsson Group and Gaming Innovation Group.