Acquiring new players is a main driver of marketing plans across every operator in the iGaming space, some would even say it’s the number one driver. As the global gambling market becomes more and more saturated, especially within more established markets such as the UK, we’re now seeing a shift in focus from acquisition to reactivation of existing players, or ideally a mixture of both…
Watch or read the full interview here: http://calvinayre.com/2017/01/26/business/beckys-affiliated-personalization-key-player-reactivation-mikael-hansson-video/
We’re proud to announce two new exciting casino operators live in our Player Support solution.
Unique Casino (https://www.uniquecasino.com)
Spela Säkert (https://www.spelasakert.com/).
We’re increasing our growth in the iGaming Customer Care space and during 2016 we have on-boarded on average one new operator every month.”
Being friends of “revolutionary” business and industry disruption, we’re particularly excited about supporting the new Live Casino site Codeta.com.
Yrsa Thunholm, COO at Codeta, summarises her view:
“Bad customer service can kill your business. When launching Codeta my biggest concern was dealing with the reality of us having to outsource customer support. Luckily I was recommended to approach Enteractive, whose services have proven to be as great or even better than having our own customer agents in house. Not only are they always professional and experts in their fields, but also passionate about what they do.
Enteractive has given us a tailor made solution, exceeding my expectations. I love the fact that we can combine our core competencies to have a close and healthy, long term cooperation”.
We’re proud to on-board another exciting casino brand into our retention boosting customer support solution: Premier Live Casino.
Sami Kurvinen, Brand Manager, Premier Live Casino:
“I sleep well at night knowing that our customer support department is in good hands at Enteractive. I know how important that is for the overall business and working with Enteractive was an easy decision for us as they represent the same values, player experience and professionalism as our new brand Premierlivecasino.com.”
The strategic gaming investor KL Capital, spearheaded by the senior team of Knutsson and Lundström families and Investment Manager Johanna Stenman, all with a widespread experience within the gaming industry, has acquired a corner position in Enteractive.
Enteractive CEO, Mikael Hansson comments:
”We’ve built Enteractive from the ground and I’m really proud of what we’ve accomplished so far. The feedback from our operator customers tells us daily that we have something unique in the market that adds significant bottom line value to them. We could not have wished for any better partners in this than KL Capital and I am very happy to have them onboard. This partnership is a stepping stone for the company to scale up and roll our proven model out globally. ’”
Johanna Stenman adds:
“The growth by Enteractive is impressive and we believe that the company’s premium offer to the gaming industry, within reactivation and customer support, has a perfect timing. Enteractive’s focus on quality and customer satisfaction gives a potential for solid long-term expansion. We are happy to take part in the onward journey.”
Enteractive signs another customer for it´s successful support service. LuckyCasino.com is our first customer on the Viral Interactive-platform and we look forward to many more to come!
ENTERACTIVE is proud to announce the beginning of its cooperation with RELAX GAMING, an innovative software developer in the online gaming industry.
RELAX GAMING was behind one of the most exciting news in the poker industry in 2014 when they launched a completely new poker platform together with one of the leading brands in the gaming industry. This year they have launched a new fresh bingo product in a network model. ENTERACTIVE has been chosen to provide RELAX GAMING with chat moderation in the set up.
Mikael Hansson, CEO ENTERACTIVE:
“It is exciting to work with a company that wants to make a difference and focuses primarily on the customers and their needs. We are very excited about working with Relax gaming as well as Unibet and iGame with their respective Bingo sites. This is another opportunity for us to build further towards our ambition to offer the best customer support services, and now also chat moderation, in the industry.”
Martin Stålros, COO RELAX GAMING:
“When we first spoke to Enteractive about chat moderation they had their vision straight. If they were going to do it they would become best in the industry. We have developed an innovative chat moderator tool to help them meet their vision and the results this far have been very satisfying. With very short timelines Enteractive managed to build a great team and processes and are on the right track to fulfil their vision.”
Visit www.relax-gaming.com/bingo/ for more info on this launch.
Enteractive has landed yet another important customer partnership where Enteractive will serve as the exclusive customer support supplier for Bling City.
Joakim Gottzén, Bling City’s CTO comments:
“My experience of customer support providers has so far been lousy, until we started working with Enteractive. I’ve been in the digital space for a very long time and you guys are simply outstanding.”