What if Your Customers Fell In Love With Customer Support?
Our Player Support Services make sure active players get the help they need, when they need it, and are delighted enough to spread the word. We live and breath the player relationships and pride ourselves on being experts in that field. We know that quality in contacts with players create up to 10x longer relationships. The key is that agents and players share the same cultural background. When doing it right, the reward in player lifetime value is substantial. It is all about taking care of Players the right way, the Enteractive way.
During 7+ years of close partnership I’ve experienced first hand how Enteractive has been key for Betsson Group to deliver on our core values; "Customers at Heart” - "Passion for Business” - “We Play Fair” & "Execution is Everything”.
My experience of customer support providers has so far been lousy, until we started working with Enteractive. I’ve been in the digital space for a very long time and you guys are simply outstanding.
Enteractive had a crystal clear vision for how to strengthen retention with chat moderation. Together we co-developed an innovative chat moderator tool and the results so far have been very satisfying. Enteractive has managed to build both team and processes to be on a fast-track towards industry leadership.
First we do interviews with you to make sure we understand your brand and culture. This is essential to applying the right tone-of-voice and to connect with your players.
Second, we ask for access to your support e-mail accounts. We set up all email and ticketing handling. If you are on any of the larger White Labels, this is all super easy.
Fourth…. actually, there is no fourth step. We’re done!
Contact us so we can learn more about how you want to delight your players!